Rapid Team Expansion: Building a Skilled Technical Operations Team for a Leading OTT Operator

The Challenge

In response to a new contract with an Over-the-Top (OTT) operator, our client required immediate expansion of their Technical Operations Center (TOC) team. The project demanded multiple TOC operators with hands-on experience in video software tools, along with the ability to work onsite at the client’s facility in California. This created an urgent need for candidates who not only possessed specialized technical expertise but were also based locally to ensure seamless integration into the team.

Our Solution

Our approach centered on quickly sourcing a strong pool of qualified local talent. We focused on candidates with backgrounds in video technology and broadcast, targeting professionals who had proven experience within this ecosystem. Through a thorough screening process, we carefully filtered candidates based on their technical skills and alignment with the client’s specific requirements. By streamlining the process, we presented a shortlist of top-tier professionals, enabling our client to make swift and confident hiring decisions.

The Outcome

Within just one month, we successfully placed an initial TOC operator to join the client’s team, marking a significant step in the rapid team expansion. Over the subsequent weeks, additional operators joined, strengthening the client’s technical capabilities and supporting their operations effectively. This timely and strategic placement helped our client meet the demands of their new contract and continue their momentum within the OTT space.