Description
About the Role
The purpose of this role is to drive IT as a service, responding to all major incidents within the business. You will maintain relationships with stakeholders, service providers and internal teams, whilst improving the effectiveness of major incident and problem management processes. You’ll be an integral part of a growing company offering a unique solution.
The Company
This business offers a niche solution within the Application Security sector. The organisation is growing, with a team spanning 35 different countries, and offers the opportunity to work with some exciting clients and an emphasis on a positive workplace culture, driven by communication and respect.
Benefits & Opportunities
- You’ll have the opportunity to progress and continuously learn in a fast-growing cybersecurity company.
- You will be working for an innovative company within a unique sector offering a unique product.
- You’ll be joining a multinational company, collaborating with a diverse team spanning 35 countries, and serving clients like NASA and Microsoft!
- You’ll be part of a business with a strong culture, respect, and communication across teams.
To be successful you’ll need to have…
- Minimum 3 years experience as an incident manager at a software company.
- Hands-on experience in incident management, with a plus of project management.
- ITIL Foundation Certification preferred and experience with specific tools (eg. ServiceNow, Jira, Opsgenie, DataDog, GitHub, Confluence or similar tools)
Interested to know more?
Send an email to Connie Everett at [email protected] for more information or reply with your CV/resume.
Key words…if all these are resonating, this could be the job for you!!
Incident Manager, SaaS, Project management, cybersecurity
