Bridging Niche Skills and Business Needs in Telecommunications

The Challenge:

The client was undergoing rapid growth and needed a highly specialised professional to bridge technical expertise with customer-facing responsibilities. The role demanded niche skills in roaming and core networking signalling, which are scarce in the market. Alongside this, the client required fluency in either French or Spanish, further narrowing the available talent pool. Adding to the complexity, the client’s budget had to align with the seniority and expertise required, making the challenge a blend of technical, linguistic, and financial considerations.

Our Solution:

The recruitment team applied a targeted and multi-layered approach to deliver against the client’s stringent requirements:

• Mapped the Market: Conducted in-depth research into the small group of global businesses operating in this niche, identifying and screening professionals with adjacent skill sets in signalling and core networking.
• Leveraged Networks: Maximised the strength of established industry connections.
• Applied Tailored Strategies: Focused on flexibility by considering candidates with adjacent technical expertise who could quickly adapt, while also ensuring critical language and customer-facing skills were present.

The Outcome:

The individual placed brought a rare combination of technical expertise and multilingual capabilities, surpassing the client’s expectations. Coming from a similar organisation, they had extensive signalling and architecture experience, a customer-focused mindset, and fluency in both Spanish and French, an exact match for the role’s unique needs.

Their willingness to take on an individual contributor role, despite senior-level experience, aligned perfectly with the client’s immediate requirements and long-term growth strategy.

With a strong background in signalling and core network architecture, complemented by customer-facing pre-sales experience, the candidate was able to make an immediate impact by expanding customer-facing capacity and ensuring sustainable growth and improved service delivery.