Europe
Content & Media
OperationalAbout the Role:
This is a senior operational leadership position overseeing pre-sales support, demo coordination, and post-sales services across EMEA. With a team of 30+, the role drives strategic customer success initiatives, manages performance metrics, and leads continuous improvement around systems and workflow optimisation.
The Company:
A globally recognised player in the broadcast and media technology space, this business blends the agility of a start-up with the resilience of a mature organisation. With a strong cultural foundation, it encourages innovation, autonomy, and creative execution across its growing global team.
Benefits & Opportunities:
- Influence long-term strategy and lead impactful customer experience initiatives at scale
- Join a vibrant and forward-thinking culture known for unique approaches and innovation
- Be part of the management team shaping strategic global success across EMEA
To Be Successful, You’ll Need:
- Experience leading Customer Success or Technical Operations teams of 30+ people within complex, multi-regional environments
- Background in operational process development within technical or broadcast/streaming environments
- Proven ability to implement customer self-service strategies and drive continuous improvement initiatives across large-scale functions
Interested in Learning More?
Reach out to me at [email protected] or call 020 3002 0497 for an initial discussion.
Key Words:
Customer Success | Broadcast Technology | Streaming | Technical Operations | Workflow Automation | Self-Service Strategy | AI Integration | EMEA | Leadership | Operational Strategy
Lead Consultant
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