Senior Technical Support Engineer Lead / Europe

About the Role:

As a Senior Technical Support Engineer Lead, you’ll lead and mentor a growing support team while remaining hands-on with complex technical issues. Balancing leadership and technical troubleshooting, you’ll manage escalated incidents, drive process improvements, and ensure high customer satisfaction.

The Company

Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.

Benefits & Opportunities

• This is a great opportunity for an individual to become an integral part of the team while making a difference
• You would be joining a company that has recently revamped the C-Suite
• You would be joining a company that focuses on CDN, a massive growth area for the media industry

To be successful you’ll need to have…

• Experience in technical support roles within a fast-paced B2B SaaS environment.
• Strong CDN and streaming technology knowledge
• Leadership experience, managing, training and growing technical support teams.

Interested to know more?

If you would like more information about this role, please send a copy of your CV to [email protected], and we can arrange a time to have a confidential conversation.

Keywords…if all these are resonating, this could be the job for you!!

CDN – Streaming – L2 Support – L3 Support – Networking – Troubleshooting – Content Delivery Networks – Streaming – B2B